Refund policy

STANDARD RETURNS & REFUNDS.

If you are not completely happy with your purchase, simply return the print you have bought for a full refund. Please refer to our returns instructions on how to return your item. 

Returns instructions: Simply post the item back to us with RETURNS and your order number clearly labelled on the outside of the packaging, e.g. 'RETURNS #100000111'

Please post all returns to our distribution office; 

Cycling Prints NL
Van North
Dorpsdijk 11
4156AK Rumpt
The Netherlands

Please ensure;

You contact us within 14 days of receiving your order.
The print(s) is/are returned to us within this period.
The print(s) are returned to us in perfect condition.

Please make sure the item is not creased, damaged, marked in anyway or is a condition that we deem renders the item unsaleable. We are sorry but no postage costs will be refunded.

 REFUNDS AND EXCHANGES
When you return an item you have 2 options:

REFUND to original payment method i.e, card, paypal account etc (please be aware this can take up to 5 days depending on your bank)

OR

EXCHANGES

If you wish to exchange, simply place a fresh order for what you need, whilst also returning the item you have bought for a full refund.

FAULTY ORDERS 
We check all our prints before they are despatched to you.  If you are not completely satisfied please contact us within 14 days of receiving your order.
And return the print(s) to us (initially at your cost) within 14 days of receiving your request to return the artwork. 
If the fault is ours (issue with the print), purchase & postage costs will then be reimbursed to the equivalent spent.

Cancelling orders 

If you change your mind once you have placed an order and have not yet received your goods you may be able to cancel your order.  We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number ASAP.

If you have already received your order, you will need to return all the items in the order.

INTERNATIONAL RETURNS
Please note, it is important that you label the parcel as a 'return to original sender' as this will ensure there are no custom duties to pay, if this is not marked properly the parcel will be returned to you to be resent correctly.

We do not offer exchanges to international customers. If you wish to change an item, you will have to return the item(s) back to us for a refund and place a new order.